Branson-pickled NTL?

Richard Branson has the miraculous touch – ‘every little thing he does is magic’. But can he do this with NTL? The news is that NTL and Virgin may be getting into bed together. What is this about? NTL craves for that Virgin image - the NTL brand has mostly been associated with poor customer service. As for Branson – he wants another pie for his finger.

Most folk using NTL will probably have ‘enjoyed’ the experience of calling their helpdesk - parked in the abyss of their telephone system for a few hours. And then when you get through to a humanoid its some YTS lad who doesn’t have a clue. Eventually when you’ve had enough and want to close the account it takes approx 10 months, a dozen letters and ultimately threats with Ofcom and the Telecoms Ombudsman.

Hopefully this won’t backfire and the NTL ‘virus’ infect the rest of Branson’s empire.